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Friday, July 9, 2010

Cross Cultural Etiquette and Manners: New Zealand

New Zealand: Etiquette and Manners
  • The day-to-day language used in New Zealand is English. Other two official languages are: Maori and NZ Sign language. English and Maori languages have adopted words from each other.
  • People of New Zealand are serious about maintaining the environment and love to preserve their country's beauty.
  • Make appointments for business meetings at least one week in advance by telephone, email or fax.
  • December and January are prime summer vacation months and therefore try to avoid planning your meetings in these months.
  • Dress conservatively for business meetings. You may remove jacket and roll up shirtsleeves when working.
  • Reach the meeting venue punctually or a few minutes in advance. Late arrivals make an unfavorable impression.
  • Meetings are conducted in a relaxed manner though it does not mean that the seriousness of the discussions is undermined.
  • Greet the participants of the meeting with handshake and smile.
  • While New Zealanders switch over to first names quickly, it is advisable to address them by their title and surname till they call you by your first name or suggest switching to communication on first name basis.
  • Small talk before getting down to the business agenda is quite common.
  • Make truthful business presentations; do not exaggerate. Use appropriate facts and figures in your business presentations.
  • New Zealanders often respect action to mere words.
  • Maintain eye contact with the fellow participants of the meeting.
  • Give them the personal space they need.
  • Do not show aggression in your selling pitch.
  • Do not oversell. Promise only what you can really deliver.
  • In negotiating with New Zealander, demonstrating the benefits of your products and services will work better than just talking about the benefits.
  • Be concise in your communication; stick to the point. Lengthy talks may not be appreciated. Yet, all the terms and conditions should be put forth specifically and in detail.
  • New Zealanders are friendly and polite people though may be a bit reserved to start with.
  • You may find New Zealanders saying hello to strangers and offering assistance without being asked.
  • They enjoy extending hospitality.
  • If you are invited at home of a New Zealander, make sure to present to the host a gift say chocolates, flowers, a book.
  • Opening the gifts when received is a common practice.
  • Wait to be told where to sit around the dining table.
  • Follow the continental table manners. (Refer: Dining Etiquette and Table Manners
(Also refer: for general etiquette and manners, dining etiquette and table manners, for telephone etiquette, for email etiquette)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 

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